Frequently Asked Questions

Where is the nearest airport?
GRENOBLE AIPORT but LYON AIRPORT isn’t bad to get in and out of and flights to Lyon are pretty good too!(WEBSITE)
What is the cheapest way transfer?
CHAIRLIFT (for 5 or more in a group) is the best option – but you really need to be organised.  CHAIRLIFT get booked up a ling way in advance (because they are so good!) For 2 or more we would then recommend hiring a car – its cheaper and quicker and finally for individuals then use BENSBUS
Is there car parking at the chalet?
THERE ARE 2 CAR PARKING SPACES AT THE BACK OF THE CHALET.  FURTHER PARKING IS AVAILABLE IN THE CAR PARK SITUATED 100 METRES FROM THE CHALET – WHERE THE FREE LOCAL BUS (NAVETTE) STOPS AT.
How far is the nearest supermarket?
ALPE D’HUEZ WHICH IS ABOUT A 10 MINUTE WALK (OR USE THE NAVETTE)
What leisure facilities are iN the resort?
WOW THIS IS A LONG LIST:  THERE ARE FANTASTIC LEISURE FACILITIES, RANGING FROM THE SPORTS CENTRE OFFERING FITNESS SUITE, SWIMMING POOL & GYM TO A VARIETY OF SPORTS RELATED CLASSES TOO. PLEASE SEE THE ALPE D HUEZ TOURIST INFORMATION WEBSITE FOR MORE INFORMATION
Is there anywhere to store our bikes?
THERE IS EXCELLENT BIKE STORAGE IN THE CAVE-ENTRANCE ROOM.  THIS IS A FABULOUS SPACIOUS AREA WITH GREAT RACKING SPACE FOR 14 BIKES IN SUMMER (& SKIS ETC IN WINTER)
Is bedding and towels provided in summer?
YES THEY ARE ALTHOUGH THIS IS AN ADDITIONAL COST – PLEASE SEE SUMMER PRICES FOR DETAILS OF THE COST TO STAY IN SUMMER
Do we have to pay a deposit in summer?
TO SECURE YOUR BOOKING WE REQUIRE A 10% DEPOSIT, WITH THE BALANCE PAYABLE 3 MONTHS PRIOR TO YOUR ARRIVAL DATE
Do we have to pay for cleaning?
THERE IS NO CHARGE FOR CLEANING WITHIN YOUR STAY IN THE WINTER SEASON.  FOR BOOKINGS IN THE SUMMER THERE IS A CHARGE FOR THE CLEANING – PLEASE REFER TO THE SUMMER PRICES FOR MORE DETAILS OF THE EXACT COST FOR THE CLEAN
Who do we contact in emergencies?
IN THE WINTER YOU CONTACT THE CHALET STAFF AND IN THE SUMMER THE LETTING AGENT – BOTH OF WHICH ARE IN THE VILLAGE
Will we need snow chains when driving to the chalet in winter?
THE SAFE ANSWER IS YES – ALTHOUGH YOU MAY NOT NEED THEM.  ALPE DHUEZ IS AT 1860M ALTITUDE, THE ROADS ARE CLEARED CONTINUALLY BUT IS IS ALWAYS POSSIBLE FOR THE ROADS TO BECOME TRICKY TO DRIVE ON, IN AND AROUND THE VILLAGE.  ALPE D’HUEZ GETS LOTS AND LOTS OF SNOW – WHICH IS WHY WE LOVE IT!
Can we get food delivered to the chalet in summer?
YES THIS IS POSSIBLE BUT NOT STRAIGHT FORWARD.  THERE ARE SUPERMARKETS IN ALPE D’HUEZ THOUGH AND SO YOU HAVE PLENTY OF OPTIONS WITH REGARDS TO FOOD
Can we pay for catering in the summer?
YES THIS IS A POSSIBILITY BUT SUBJECT TO AVAILABILITY
How much does the lift pass cost in winter?
LIFT PASS PRICES VARY ACCORDING TO YOUR AGE AND THE NUMBER OF DAYS YOU REQUIRE.  FOR PRECISE DETAILS CHECK OUT:  ALPEDHUEZNET 
How much does the lift pass cost in summer?
LIFT PASS PRICES ARE CHEAPER IN THE SUMMER THAN WINTER.  FOR PRECISE DETAILS CHECK OUT:  ALPEDHUEZNET 
What lifts are open in summer and do they take bikes?
YES THE LIFTS ARE OPEN IN THE SUMMER AND YES THEY MOST DEFINITELY TAKE BIKES.  ALPE D’HUEZ IS A MECCA FOR DOWNHILL MOUNTAIN BIKING AND IS FAMOUS FOR THE WORLDS FAVOURITE ENDURO DOWNHILL EVENT – THE MEGAVALANCHE.  CHECK OUT ALPEDHUEZNET FOR DETAILS OF WHICH LIFTS ARE OPEN AND WHEN
Can we book the chalet for a long weekend?
YES YOU CAN, PLEASE CONTACT US VIA OUR ENQUIRY FORM OR DIRECTLY BY EMAIL FOR MORE DETAILS
Mountain Chalet
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